How To End Chat With Amazon Customer Service

Whether you oasis't received your parcel yet, or you lot just take a question about your Prime account, it tin be hard to know how to contact Amazon. Thankfully, Amazon has 24/vii customer service, so you can cancel an gild, return an particular, or even go troubleshooting tips about how to gear up an item you received. Here'due south how to contact Amazon customer service via phone, chat, email, and more.

You can call Amazon client service by phone at one-888-280-4331. This line is open 24 hours a day, 7 days a week. Notwithstanding, y'all will probably have to expect on hold so answer a series of questions from a client service bot, but you lot can eventually talk to a real person.

Yous will besides need to have a smartphone on hand that is linked to your Amazon business relationship. At the beginning of the call, Amazon requires you to verify your identity by replying to a text message.

If you don't want to talk to robots on the phone, you tin besides contact Amazon customer service via chat. Here's how:

To conversation with Amazon client service, go to amazon.com/contact-us and click Starting time chatting now. Then blazon a question into the text box at the bottom of the pop-up conversation window and click Send or striking Enter on your keyboard.

You can too admission the contact page past scrolling to the lesser of whatsoever page on Amazon and selecting Help nether the Let Us Help Yous column.

Then ringlet down and click Need More than Help? nether the Browse Assistance Topics cavalcade and select Contact Usa.

How to Chat with Amazon Client Service on Mobile

To conversation with Amazon customer service on the mobile app, tap the three-line icon in the lesser-right corner of your screen and go to Customer Service > Get aid with something else > Something else > I need more help. Finally, blazon in the chat box at the lesser of your screen and tap Send.

Open the Amazon mobile app. If you don't already have the app, you can find it on the Apple App Store and the Google Play Store.
So tap the three-line icon. You will find this in the lesser-right corner of your screen.
Next, ringlet downward and tap Client Service . You volition come across this at the very bottom of the folio.
And so whorl downwards and tap Get assist with something else . You will also find this at the bottom of the page.
Note: From here, you can select whatsoever of your previous orders to get answers to common questions. Only none of the options on this folio or the next pages will let you to contact Amazon customer service.
Next, tap Something else. You will take to scroll to the bottom of the page again.
Then tap I need more help.
Finally, you can blazon your question into the conversation box at the bottom of your screen. When you are washed, tap Send in the bottom-right corner of your screen.

general tech

There are only two email addresses that y'all can utilise to contact Amazon client back up. For problems with your business relationship or billing, send an electronic mail to [email protected]. For general questions, send an email to [email protected].

However, it can accept Amazon customer service representatives several hours or even days to respond to an email. On the other manus, sending an electronic mail does create a tape of your correspondence, so it might be the best choice in some cases.

To contact a specific seller on Amazon, become to amazon.com or open the Amazon mobile app. Then become to the folio with the detail from the seller. Next, click the seller's proper name, which is below the Purchase Now button. Finally, click Inquire a Question on the side by side folio to kickoff a chat with the seller.

Once you start a chat with a seller, you can notice a chat log and respond to messages on the Buyer-Seller Messages folio. However, you cannot start a new conversation here.

To navigate to this page on a desktop browser, click Your Account and List in the top-right corner of the window and then click Your Letters.

If you are using a mobile phone, you can go to the Buyer-Seller letters by going to amazon.com on a web browser and clicking the contour icon adjacent to your proper noun in the summit-right corner of your screen. Then tap the Run into All box side by side to Your Business relationship.

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So curl down and select Your Messages in the Message center section. Finally, tap Buyer/Seller Messages, and you volition come across all the letters that you sent or received from the Amazon seller.