In general, the best way to contact Pokémon GO support is through our in-app back up system. To contact support through the app:

  1. From the Map View, open up the Main Menu

  2. At the acme right, tap Settings

  3. Tap on Help in the summit correct corner to admission the assist center.

  4. On iOS, tap Contact Us in the upper correct corner. On Android, tap this button:

However, there may be a more suitable contact method for your specific outcome or Help Center manufactures that can assist you lot out. Review the topics below to learn more.

Sign-in Assistance

For help with signing in, check out these troubleshooting guides:

  • Business relationship Problems and Help with Sign-in

  • Troubleshooting Guide (iOS)

  • Troubleshooting Guide (Android)

If the troubleshooting guides don't resolve your upshot, please contact united states of america using this form and select "Sign-In Issue" from the dropdown menu.

Reporting a Bug

To report a bug with Pokémon GO that isn't already listed on the Known Bug folio, please contact us through the app.

You won't get an individual response to your report, only we'll use this information to assistance the states reproduce the issue and identify trends. Using the in-app option allows usa to collect important contextual information (like app version and device model) to better investigate bugs.

In-Game Shop Purchases

If you purchased PokéCoins and wish to receive a refund, please contact Apple Support (iOS users), Galaxy App Store (Samsung users), or Google Play Assistance (Android users) to review their corresponding refund policies, request a refund, or to inquire about a contempo transaction.

If you have a question about an item purchased from the store using PokéCoins, please contact u.s. through the app.

Requesting Modification or Removal of an In-Game Location (PokéStops or Gyms)

If you believe an in-game location should be modified or removed, you lot can submit a request for us to review an in-game feature representing a real-world location. Please visit this page for information on how to submit a request.

Reporting Inappropriate Gameplay

To study a player or service that violates the Terms of Service or the Niantic Player Guidelines, contact us through the app. Please notation that we can't talk over any actions we may have taken on some other player's business relationship.

Submitting a Ban Appeal

Our goal is to provide our players with a fair, fun, and legitimate gaming experience. Nosotros maintain a Three Strikes Policy against cheating and actively remove players that do not respect the rules the residue of the community follows. If you believe you were incorrectly punished, delight review this page to submit a ban appeal.

Deleting my Account

For account deletion requests, please contact us using this form and select "Delete My Business relationship" under the issue type dropdown menu. Please note that this action cannot be reversed once fully processed.

Requesting my Information

For data requests, please contact usa at privacy@nianticlabs.com.

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