How To Contact Ebay Customer Service By Email
eBay Phone Numbers and Emails
Toll-Free Number:
- (866) 961-9253
Customer Service:
- (866) 348-9519
Help with hacked account
- (866) 961-9253
Report Fraud:
- (866) 643-1607
eBay Emails:
Accesibility
Customer Service
Report Compromised Ebay Employee Account
Jobs/ Career
Message this business
More phone numbers and emails Less phone numbers and emails
eBay Contact Information
Corporate Office Address:
eBay Inc.
2025 Hamilton Avenue
San Jose, California 95125
United States
Other Info (opening hours):
Hours:
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How to Contact eBay Customer Service?
eBay recommends that you first check their help center before contacting them directly. The help center has answers and solutions to the most common customer questions and issues by both sellers and buyers. It has help articles regarding returns and refunds, shipping and tracking, buying, selling, account, and fees and invoices. eBay also has a dedicated help center for sellers where they can manage issues such as feedback, defect removal, items not received, refunds, and policy updates.
If you cannot find the information you need in the help center, you may contact eBay customer service via phone, email, or social media.
What is eBay Customer Service Phone Number?
There is a dedicated eBay phone number for fraud assistance:1-866-540-3229. The company notes that you should only call this number if you have experienced fraud, otherwise, if you call it for other issues the customer representatives on the line will not be able to assist you. For the technical support, customers can call at 1-866-961-9253. They also notify their customer that the eBay phone number: +1 866-540-3229 is no longer in service. eBay warns their customers of long wait times from time to time.
What is eBay Customer Service Email?
To contact eBay customer support via email, go to eBay.com. Scroll down to the bottom, and choose "Help and Contact" from the menu. You will be led to a help page. Scroll down on the help page and click on the "Contact Us." Choose the category you need help with and follow the prompts provided on the next pages. Eventually, you will be given an "email us" option. Log in to your account if you haven't yet, fill the form provided, and then submit.
Contact eBay Customer Service Via Social Media
eBay has several social media accounts including Facebook, Instagram, and Twitter. The @AskeBay Twitter account is dedicated to offering customer support. You can either post your comment on the feed or message directly.
eBay Headquarters Address
2025 Hamilton Avenue
San Jose, California 95125
USA
eBay Rating Based on 5.4K Reviews
Rating details
1.7 more details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Rating Details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Diversity of Products or Services
Discounts and Special Offers
Close
Rating stats
Rating trend
Summary of eBay Customer Service Calls
100K TOTAL
CALLS
02:40 AVG CALL
DURATION
7% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eBay Customer Service?
Shipping and Delivery Question:
- "Package said it was delivered but it is not outside must have been taken"
- "Shipping to Canada"
- "Items not received"
Account Question:
- "Set up acct"
- "My bank account info"
- "Account issues"
Request for Information Question:
- "About my purchase"
- "I need to ask some questions"
- "Because I need help"
Refund Question:
- "Refund"
- "Refund/fraud"
- "Refund issues, card change"
Return/ Replace Question:
- "Dispute return"
- "Return 2 wrong items"
- "Returned item"
Payments and Charges Question:
- "You sent me the. Wrong charger my levonorgestrel laptop"
- "Payment issues"
- "Charges on wrong credit card and wrong amounts"
Cards Question:
- "Wrong card number when paying"
- "Card issue"
- "The gift card I bought is not working"
Product/ Service Question:
- "I want to order another echo speaker"
- "Fake autographs"
- "I cant buy anything from Ebay it allways ask me for my card"
Activation/ Cancellation Question:
- "Why my order was cancelled"
- "Cancelled order"
- "Cancelling a order"
Staff Question:
- "My phone What sold on the false pretenses. It is under contract, and has not been paid completely. My service was interrupted because of this. I cannot get this resolved, and I want a full refund."
- "Seller is extremely rude"
- "Live customer service person ordered in July and still haven't gotten merchandise"
Website/ Application Question:
- "Mobile application"
- "Someone on this site is scamming people"
- "Website"
Employment Question:
- "About the part time job"
- "Job position"
- "When do I get paid"
Other Question:
- "An item that didn't arrive but did"
- "Issues with product"
- "Fraud"
About
eBay Return Policy
To read more: https://www.ebay.com/returns
eBay Delivery Policy
To read more: https://www.ebay.com/b/Packaging-Shipping/19273/bn_1865376
eBay Privacy Policy
This privacy notice explains Ebay's' collection, use, disclosure, retention, and protection of The User's personal information. This privacy notice applies to any eBay website, application, service, or tool (collectively "Services") where this privacy notice is referenced, regardless of how The Client access or use them, including through mobile devices. This privacy notice also applies to the provision of eBay services through any eBay partner's website, application, service, or tool where it is referenced and where The User's listings and their content are published or advertised in accordance with the terms of this privacy notice. The Company may amend this privacy notice at any time by posting the amended version on this site including the effective date of the amended version. Personal Information is information relating to an identified or identifiable natural person.
To read more: https://pages.ebay.com/help/policies/privacy-policy.html
Top eBay Services
Customer Care, Shipping Service, Claim
Top eBay Products
Account, Gift Card, Profile
eBay Pros and Cons
Pros: Unable to speak with anyone, No pros, Ebay dont care about costumers, Csnt talk to no one, Buying
Cons: Customer service, No customer service, Customer service support is unreachable, When you get a problem very difficult to get contact, No one to speak with if something went wrong
Related Companies
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Summary
EBay is an on-line auction center that was founded by computer programmer Pierre Omidyar in San Jose, California in 1995. EBay performs on-line auction hosting, electronic commerce and it is in fact a shopping mall. People from the whole world can easily buy or sell goods and services in this website. The first thing ever sold on the auction was a broken laser pointer. The slogan of eBay is: "What ever it is, you can get it on eBay". Besides, eBay, Inc. owns some more companies such as Skype, PayPal, Gumtree. EBay has developed special rules concerning bidding, buying and selling items. There have been many complaints about eBay seller fraud.
eBay is ranked 118 out of 402 in Auctions and Marketplaces category
Area Served
USA, Asia, Australia, Canada, Europe, Other, UK, Worldwide
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How To Contact Ebay Customer Service By Email
Source: https://ebay.pissedconsumer.com/customer-service.html
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